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Wednesday, August 13, 2008

Does Continental's Mobile Boarding Pass work?

Continental Airlines - Mobile Phone Boarding Pass

I gave this a try on a flight to Portland Or (PDX) from Newark Airport in New Jersey. The day before I flew, I checked in online, but instead of printing off my boarding pass to take with me to the airport, I had it sent to my mobile phone, in this case an iPhone. A link to a web page was sent to my phone via my email address. I clicked on the link, and there was my boarding pass, along with the scanable barcode.

The next day I showed up at the security screening area of the airport (a bit early, since this system seemed to good to be true) and showed the security agent my phone opened to the browser page displaying the boarding pass (I had already pulled this up before I got into line, to make sure I could access it). The security agent then scanned the barcode right from the screen of my phone, and I was allowed pass through. At the boarding gate, the attendant was waiting with a printed boarding pass, which she scanned directly and then gave me the paper stub. Success! And no boarding pass to misplace, which was the best part. Unfortunately, this is only available at a few Continental Airlines airports.

This worked very well and easily from my iphone because the screen display is scalable, and I was able to enlarge the icon for agent to scan. I would be interested to know how well this works on a blackberry, since it seems the barcode would appear very small, making it harder to scan. If anyone has tried the mobile phone boarding pass using a Blackberry, please let me know how it worked for you. See the link below for more details.

Introducing Truly Paperless Check-In
Ongoing Offer
Posted Wed., Dec. 5, 2007
paperless boarding pass <span class=

Mobile Boarding Pass option is currently available for Houston departures (Terminals B, C and E only), Newark Liberty departures, Boston departures and Washington, D.C. departures from Ronald Reagan Washington National Airport. Customers have the option of Mobile Boarding on nonstop domestic flights and this option is only for single travelers.

Now when you check in for your flight, you can choose to receive your boarding pass electronically on your mobile phone or PDA. Just display your barcode at the security checkpoint and when boarding your flight, and you're on your way.

Tips for Using a Mobile Boarding Pass

  1. Know your e-mail address for your mobile phone and/or PDA.
  2. Save your mobile boarding pass to your phone to make it easy to retrieve when you get to the security checkpoint (check your phone/PDA manual for options on how to save e-mails and view offline).
  3. Make sure the entire barcode is visible on the screen of your phone/PDA (example: photo shows proper display of barcode). If the scanner cannot read your barcode, a paper boarding pass will be required.
  4. Turn the backlight setting for your phone/PDA display to the brightest mode.

Continental is the first U.S. carrier to test paperless boarding passes. The paperless boarding pass pilot program is consistent with the global standard of the International Air Transport Association for bar coding of passenger boarding passes.

This program also heightens the ability to detect fraudulent boarding passes while improving customer service and reducing paper use.

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